pkr98 Privacy Policy

1. Who We Are

pkr98 operates the online casino and sports betting platform accessible at pkr98.asia (the "Platform"). pkr98 is the data controller responsible for the personal data of users registered on the Platform. In this Privacy Policy, "pkr98", "we", "us", and "our" refer to the entity operating the Platform. "You", "your", and "user" refer to any individual accessing or using pkr98.asia.

This Privacy Policy applies exclusively to data collected through pkr98.asia and associated Platform communications. It does not apply to third-party websites that may be referenced in our content.

2. Personal Data We Collect

pkr98 collects the following categories of personal data from users:

• Identity Data: Full legal name, date of birth, gender, and copies of government-issued identity documents (e.g., CNIC, passport) collected as part of KYC verification.
• Contact Data: Registered mobile number, email address, and city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).
• Financial Data: Deposit and withdrawal records, payment method identifiers (e.g., JazzCash account reference, bank account last digits), and transaction history. Full payment credentials are not stored by pkr98.
• Account Data: Username, account creation date, login history, session durations, game and betting history, bonus activity, and responsible gaming settings.
• Technical Data: IP address, device type, operating system, browser type and version, and network connection type.
• Usage Data: Pages visited, features used, search queries within the Platform, and click-stream data.
• Communications Data: Records of your correspondence with pkr98 Customer Support, including live chat transcripts and support ticket content.

3. How We Collect Your Data

pkr98 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, participating in promotions, or contacting Customer Support.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, server logs, and session tracking technologies.
• Third-party sources: Identity verification services and fraud prevention databases used to verify the information you provide during registration and KYC processes. Payment processors may share transaction status and reference data with pkr98 to facilitate deposits and withdrawals.

4. How We Use Your Personal Data

pkr98 uses your personal data for the following purposes:

• To create, maintain, and administer your pkr98 account.
• To process deposits and withdrawals in PKR via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT.
• To verify your identity and age as required by KYC and responsible gaming obligations.
• To provide access to casino games, sports betting markets (including PSL, international cricket, UFC, football, and other sports), and promotional offers.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To communicate with you regarding your account, transactions, and Customer Support queries.
• To send you promotional communications about pkr98 offers and features, where you have opted in to receive such communications.
• To enforce our Terms and Conditions and all applicable policies.
• To comply with legal and regulatory obligations applicable to pkr98's gaming licence.
• To improve the Platform through analysis of aggregated, anonymised usage data.

5. Legal Basis for Processing

pkr98 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services described in our Terms and Conditions, including account management, deposits, withdrawals, and game access.
• Legal obligation: Processing required to comply with KYC, AML, and regulatory reporting obligations under applicable gaming and financial regulations.
• Legitimate interests: Processing necessary for fraud detection, security monitoring, platform improvement, and responsible gaming enforcement.
• Consent: Processing of personal data for direct marketing purposes, where you have provided explicit consent. You may withdraw consent at any time by contacting support.

6. Data Sharing & Disclosure

pkr98 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Personal data is shared only in the following circumstances:

• Service providers: Third-party vendors who assist pkr98 in operating the Platform, including payment processors, identity verification services, game content providers, and cloud infrastructure providers. All such vendors are contractually obligated to handle data in accordance with applicable privacy standards and only for the purposes for which it was shared.
• Regulatory and legal authorities: Disclosure to gaming regulators, financial intelligence units, law enforcement agencies, or courts where required by applicable law or in response to a valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of pkr98's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
• Responsible gaming enforcement: In jurisdictions where inter-operator self-exclusion registers exist, pkr98 may be required to share exclusion information with other licensed operators.

7. Data Retention

pkr98 retains personal data for as long as your account is active and for such period thereafter as is required by applicable legal and regulatory obligations. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with standard AML record-keeping requirements.
• KYC identity documents are retained for the period mandated by the applicable gaming regulatory framework.
• Customer Support communications are retained for two (2) years from the date of the interaction, or longer if the communication relates to an open dispute or investigation.
• Technical and usage data collected via cookies and server logs is retained for a maximum of twenty-four (24) months, after which it is anonymised or deleted.

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be associated with you.

8. Cookies & Tracking Technologies

pkr98 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used are as follows:

• Essential cookies: Required for core Platform functionality including session authentication, login state maintenance, and security. These cannot be disabled without affecting your ability to use the Platform.
• Performance cookies: Used to collect aggregated, anonymised data about how users navigate the Platform. This data is used solely to improve the user experience.
• Preference cookies: Used to remember user settings such as language preferences and display configurations.

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some Platform features. pkr98 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements on external platforms.

9. Security Measures

pkr98 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pkr98's servers.
• Encrypted storage of personal data at rest on secured, access-controlled servers.
• Strict access controls limiting data access to authorised personnel with a legitimate need.
• Regular security assessments and penetration testing of Platform infrastructure.
• Multi-factor authentication requirements for internal system access by pkr98 staff.

Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, pkr98 will notify affected users without undue delay in accordance with applicable regulatory requirements.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pkr98:

• Right of access: The right to request a copy of the personal data pkr98 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: The right to request that pkr98 restricts the processing of your personal data in certain circumstances.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact pkr98 Customer Support via live chat or at [email protected]. Requests will be acknowledged within five (5) business days and fulfilled within thirty (30) days, except where an extension is required by the complexity of the request.

11. Children's Privacy

pkr98 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a user who is under 18, that account will be closed immediately, all associated data will be deleted, and any funds deposited will be returned to the source payment method after deducting any net losses from games played in violation of our age restriction policy.

If you believe a minor has registered an account on pkr98, please contact us immediately at [email protected] so that we can take appropriate action without delay.

12. Updates to This Privacy Policy

pkr98 reserves the right to update this Privacy Policy at any time. Where material changes are made, we will notify registered users via in-Platform notification or email prior to the changes taking effect. The "Last updated" date at the top of this Policy will be revised accordingly. Continued use of the Platform following notification of changes constitutes acceptance of the updated Policy.

We encourage you to review this Policy periodically to stay informed about how pkr98 protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pkr98, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the pkr98 Platform.
• Email: [email protected]

We are committed to addressing all privacy-related enquiries promptly and transparently.